X-Plane Support Form

What can we help with?:

The problem I'm having is:

The trouble I'm having with my digital product key is:

Try our Key Recovery system here!

Please fill out the disabled key inquiry form for assistance.

The trouble I'm having updating or installing X-Plane is:

Have you followed these troubleshooting steps?
NoYes

Have you tried disabling the firewall on your computer or network?
NoYes

Have you tried removing all third-party plugins, as in these instructions?
NoYes
Have you tried updating to the latest GPU drivers? Here are some instructions for this! (Windows/Linux Only)
NoYes, or not applicable

Unfortunately, we cannot assist you with content developed by 3rd-parties. The developers of the content are the best ones to help you with this.

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We maintain an up-to-date list of known issues here. If the issue that you are experiencing is on this list, please do not submit a new bug report. We're on it!

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